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Troubleshooting: Clearing Your Cache

A browser's cache stores information to help pages load faster. Clearing your cache can resolve problems such as:

  • web pages don't load completely or freeze
  • outdated pages load with old content
  • applications won't respond

Follow these steps to clear the cache on your browser:

Internet Explorer

  1. Click  or Tools > Internet Options
  2. Under Browsing History, click the Delete button
  3. Check only the Temporary Internet Files box
  4. Click the Delete button
  5. Click the Apply (or OK) button

Google Chrome

  1. Click  (Customize Chrome) > History
  2. When History window appears, click the Clear browsing data button
  3. When the Clear Browsing Data window appears, select "the beginning of time" from the "Obliterate the following items from" dropdown
  4. Check only the Cached images and files box
  5. Click the Clear browsing data button

Mozilla Firefox

  1. Click to open menu > History
  2. Click Clear Recent History
  3. When Clear All History window appears, select "Everything" from the "Time range to clear" dropdown
  4. Check only the Cache box
  5. Click Clear Now button
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